Privacy policy

PRIVACY POLICY

This Privacy Policy describes how framesbyanum.pk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:

📧 framesbyanum@gmail.com

Or by mail at:
Lahore, Pakistan


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information about an identifiable individual.


Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve our services.

Source of collection:
Collected automatically when you access our Site using cookies, log files, tags, or pixels.

Disclosure for a business purpose:
Shared with our processor Shopify.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction with the Site.


Order Information

Purpose of collection:
To fulfill orders, process payments, arrange shipping, provide invoices or confirmations, communicate with you, screen orders for fraud, and provide marketing (where permitted).

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with our processor Shopify.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.


Customer Support Information

Purpose of collection:
To provide customer support and ensure smooth deliveries.

Source of collection:
Collected from you and through Shopify.

Disclosure for a business purpose:
Shared only as necessary to complete deliveries or improve services.


Children’s Information

The Site is not intended for individuals under the age of 7. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.


Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read Shopify’s Privacy Policy here:
    https://www.shopify.com/legal/privacy

  • We may share Personal Information to comply with laws and regulations, respond to lawful requests, or protect our rights.


Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

For example:

You can learn more about targeted advertising here:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-Out Options


Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide updates, promotions, and offers


Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate interests that do not override your rights


Retention

We retain your Personal Information for our records unless and until you request its deletion.


Automatic Decision-Making

Shopify uses limited automated decision-making to prevent fraud, including:

  • Temporary IP blacklisting after failed transactions

  • Temporary credit card restrictions linked to suspicious activity

These measures do not have a legal or significant effect on you.


Selling Personal Information (CCPA)

Our Site may sell Personal Information as defined by the California Consumer Privacy Act (CCPA). You may request to opt out by contacting us.

We do not knowingly sell Personal Information of minors under 16.


Your Rights

GDPR (EEA Residents)

You have the right to access, correct, update, erase, or transfer your Personal Information. To exercise these rights, contact us at framesbyanum@gmail.com.

Data may be processed in Ireland and transferred to Canada or the United States.
Shopify GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California Residents)

You have the right to access, correct, erase, or port your Personal Information. You may also appoint an authorized agent to act on your behalf.


Cookies

Cookies are small data files stored on your device. We use functional, performance, advertising, and analytics cookies to improve your experience.

Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored until expiry or deletion).

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

Learn more: www.allaboutcookies.org


Do Not Track

We do not change our data practices in response to “Do Not Track” browser signals.


Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.


Complaints

If you have a complaint, contact us at framesbyanum@gmail.com.
If unresolved, you may lodge a complaint with your local data protection authority.


Last updated: 08-05-2024

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